Effective date: 01/02/2024
This policy applies to services provided by *JK Associates LLC* (“JK Associates”, “we”, “us” or “our”), including business setup, licensing, visa and PRO assistance, renewals, amendments, tax services, trademark registration and other consultancy services.
1. Requesting a cancellation or refund
Please send your request in writing to **Operations@jkassociates.ae* or contact us at *+97145793366*. Include your name, invoice or reference number, the service concerned, and the reason for your request.
We will review the request, check what work has been completed and what payments have already been made to government authorities or other third parties, then respond with the outcome and any supporting breakdown.
2. Before work begins
If you cancel before we begin work on your service, we will refund the amount paid, less any payment-processing charges or third-party costs that have already been incurred, where applicable and legally permitted.
3. After work has started
If you cancel after work has started, we may deduct the reasonable value of work already completed and any third-party costs already incurred for your case. We will provide an itemised explanation of any deductions. Any remaining refundable balance will be returned to you, subject to applicable law.
4. Government and third-party fees
Government, free zone, immigration, medical, courier, translation and other third-party fees may be collected as part of a service. Where those fees have already been paid to the relevant authority or provider, they may not be recoverable by us. If a third party refunds any amount to us, we will pass the refundable amount on to you, less any applicable charges that were disclosed and lawfully incurred.
We will distinguish our professional fees from government or third-party charges in the quotation or invoice where applicable.
5. Delays and decisions by authorities
Government authorities and other third parties control their own processing times and decisions. We do not guarantee approval or a specific processing time unless we have expressly confirmed this in writing.
A delay or refusal by an authority does not automatically mean that our service was not performed. We will explain the status of your case and account for any work completed and fees paid. This section does not limit any rights you may have under applicable law.
6. Issues with our service
If you believe that we did not provide the service as agreed, or that there is a defect in how it was performed, please contact us so we can review and address the issue. Depending on the circumstances and applicable law, the remedy may include correcting or repeating the service, a partial refund, or a full refund.
UAE consumer protection regulations provide remedies where a service is not properly performed, including re-performance or a full or partial refund in the circumstances set out in the regulations. [uaelegislation.gov.ae](https://www.uaelegislation.gov.ae/en/legislations/2157/download?utm_source=chatgpt.com)
7. Refund processing
Once a refund is approved, we will normally process it within *14 business days*. Refunds will be made using the original payment method where possible. Your bank or payment provider may take additional time to post the funds.
8. No waiver of legal rights
Nothing in this policy excludes or restricts any rights or remedies that cannot be excluded under the laws of the United Arab Emirates. UAE consumer protection law applies to services provided in the UAE, including qualifying services supplied through e-commerce. [وزارة الاقتصاد – الإمارات العربية المتحدة](https://www.moec.gov.ae/web/guest/654?utm_source=chatgpt.com)